bji99 Privacy Policy

bji99 is an online casino and sports betting platform operating at https://bji99.io, serving players in Bangladesh. We understand that the protection of your personal information is of paramount importance, and we are fully committed to maintaining the privacy and security of all data entrusted to us by our Players.

This Privacy Policy sets out in clear and accessible terms the nature of the personal data we collect from you, the purposes for which that data is processed, the parties with whom it may be shared, the period for which it is retained, and the rights you hold in respect of your data. This policy applies to all personal data collected through your use of the bji99 website, mobile interface, customer support channels, and any other touchpoints through which you interact with bji99.

This Privacy Policy should be read alongside the bji99 Terms & Conditions, available at /terms-conditions, and the Responsible Gaming Policy, available at /responsible-gaming, both of which are incorporated by reference into this Privacy Policy.

If you have any questions about this Privacy Policy or about how bji99 handles your personal data, please contact our Data Support team at [email protected] before using the platform.

bji99 collects several categories of personal data in connection with your use of the platform. These categories are described in detail below:

2.1 Identity Data
We collect your full legal name, date of birth, gender, nationality, and government-issued identification details (such as your National Identity Card number or passport number) for the purposes of account registration and Know Your Customer (KYC) identity verification. This data is essential for confirming that you meet the platform's 21+ age requirement and for complying with our anti-money laundering obligations.

2.2 Contact Data
We collect your email address, mobile phone number, and residential address. This data is used to communicate with you regarding your account, process transactions, deliver support, and — where you have consented — send promotional communications. bji99 Players based in Bangladesh may provide Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or any other residential address within Bangladesh.

2.3 Financial Data
We collect transaction data associated with deposits and withdrawals, including mobile financial service (MFS) wallet identifiers for bKash, Nagad, Rocket, and Upay, as well as bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and other supported financial institutions. Card details for Visa and Mastercard transactions are processed securely by our payment processing partners and are not stored on bji99 servers.

2.4 Technical Data
We automatically collect certain technical information when you access the bji99 platform, including your IP address, browser type and version, device identifier, operating system, time zone setting, and session log data. This data is used for fraud detection, security monitoring, and platform performance analysis.

2.5 Usage Data
We collect information about how you interact with the bji99 platform, including the games you play (such as cricket betting markets, slots, live casino tables, and crash games), the bets and wagers you place, your session durations, and the pages you visit. This data supports responsible gaming monitoring, personalisation of your experience, and analytics.

2.6 Communications Data
We retain records of communications between you and bji99, including live chat transcripts, email correspondence, support tickets, and any other messages exchanged through our customer support channels. These records are used for dispute resolution, quality assurance, and compliance purposes.

bji99 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the bji99 platform.
• Third-party sources: Identity verification data received from KYC service providers; fraud risk signals received from fraud prevention partners; payment confirmation data received from MFS operators such as bKash and Nagad; and device fingerprinting data received from security service providers. Data received from third-party sources is used only for the purposes for which it was originally collected, consistent with applicable data protection principles.

bji99 does not purchase personal data from data brokers or list providers. We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health information) unless you voluntarily provide it in the context of a responsible gaming self-exclusion request or a support interaction, in which case it is handled with the highest level of confidentiality.

bji99 uses your personal data for the following purposes:

• Account management: Creating and maintaining your bji99 account, verifying your identity and age (21+), processing login authentication, and enabling account recovery.
• Transaction processing: Processing deposits via bKash, Nagad, Rocket, Upay, and bank transfers; processing withdrawal requests; reconciling your account balance; and issuing bonus credits.
• Legal and regulatory compliance: Conducting anti-money laundering (AML) checks; complying with know-your-customer (KYC) obligations; responding to lawful requests from competent authorities; and maintaining records required by applicable law.
• Fraud prevention and security: Detecting and preventing fraud, collusion, bonus abuse, multiple account creation, and other prohibited conduct as described in our Terms & Conditions. Monitoring for suspicious activity and protecting the integrity of the bji99 platform.
• Customer support: Responding to queries, complaints, and disputes; resolving technical issues; and providing account assistance through live chat, email, and WhatsApp support channels.
• Responsible gaming: Monitoring betting patterns for indicators of problem gambling; enforcing deposit limits, session reminders, cool-off periods, and self-exclusion arrangements; and proactively contacting Players who show signs of gambling-related harm.
• Platform improvement: Analysing usage data to improve the functionality, performance, and content of the bji99 platform; conducting A/B testing; and informing product development decisions.
• Marketing communications: Sending promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and seasonal offers — but only to Players who have opted in to receive marketing communications. All marketing emails include an unsubscribe option.

bji99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

bji99 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Performance of a contract: Processing is necessary to fulfil the agreement between you and bji99, including providing access to the platform, processing transactions, and managing your account.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations, including anti-money laundering requirements, KYC obligations, and data retention requirements imposed by law.
• Legitimate interest: Processing is necessary for the purposes of bji99's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming compliance — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your consent — in particular, the sending of marketing communications and the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

bji99 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Game Providers: Third-party software studios whose games are made available on the bji99 platform, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical and account data necessary to authenticate your access to their games and record game outcomes. Game Providers operate under their own data protection obligations.
• Payment Processors: MFS operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) and international card networks (Visa, Mastercard) receive the financial data necessary to process your deposits and withdrawals. These entities are bound by their own regulatory obligations and data protection standards.
• Identity Verification Partners: Third-party KYC service providers who assist bji99 in verifying your identity and age. These providers process the documents and data you submit during KYC under strict confidentiality agreements.
• Fraud Prevention Services: Technology partners who provide device fingerprinting, IP risk analysis, and behavioural analytics to support bji99's fraud detection and prevention operations.
• Legal and Regulatory Authorities: Government bodies, law enforcement agencies, financial intelligence units, and regulatory authorities where disclosure is required by law, court order, or legal process. bji99 will notify you of such disclosure where it is legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of bji99's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

All third-party recipients of personal data are required to handle that data in a manner consistent with the principles set out in this Privacy Policy and to implement appropriate security measures. bji99 remains responsible for data shared with its service providers under contractual data processing agreements.

bji99 uses cookies and similar technologies (including web beacons, pixel tags, and local storage objects) to operate and improve the platform. Cookies are small text files placed on your device when you visit the bji99 website. They serve several functions as described below:

• Essential cookies: Strictly necessary for the platform to function. They enable session management, authentication, and security features. These cookies cannot be disabled without impairing your use of the bji99 platform.
• Performance cookies: Used to collect anonymous statistical data about how Players interact with the bji99 platform (for example, pages visited, time on site, and error messages encountered). This data is used to improve platform performance and user experience.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations, so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to track usage patterns and generate aggregated reports about platform traffic and engagement. Analytics data is processed in anonymised or pseudonymised form wherever possible.

You can manage and control cookie settings through your browser. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of the bji99 platform. For full instructions on managing cookies in your specific browser, refer to your browser provider's help documentation.

bji99 does not use cookies to serve third-party advertising or to track your activity on websites outside the bji99 platform.

bji99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active accounts: Personal data associated with an active bji99 account is retained for the duration of the account's active life plus a minimum period of five years following account closure, in order to satisfy our anti-money laundering record-keeping obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction to meet AML and tax record-keeping requirements.
• KYC documents: Identity verification documents submitted during the KYC process are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Communications records: Support correspondence and live chat transcripts are retained for a minimum of three years from the date of the interaction.
• Marketing data: Where processing is based on your consent, marketing preference data is retained until you withdraw your consent. Upon withdrawal, your data will be removed from active marketing lists within 30 days.
• Closed or suspended accounts: Where an account has been closed or suspended due to a breach of the bji99 Terms & Conditions, relevant data may be retained indefinitely to prevent re-registration and to support any ongoing legal proceedings.

After the applicable retention period has expired, personal data is securely deleted or anonymised in a manner that renders it permanently unidentifiable.

bji99 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the bji99 platform;
• Encryption of sensitive data fields (including passwords and payment identifiers) at rest using industry-standard cryptographic algorithms;
• Role-based access controls ensuring that bji99 staff and system components can access only the personal data necessary for their specific function;
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals;
• Server-side firewall protections, intrusion detection systems, and real-time security monitoring;
• Strict data processing agreements with all third-party service providers who handle Player data on bji99's behalf.

While bji99 takes all reasonable steps to protect your personal data, no system is entirely immune from security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bji99 will notify you without undue delay, providing details of the nature of the breach, the data affected, the steps bji99 has taken in response, and any recommended action you should take to protect yourself.

You also have an important role in keeping your data secure. Please ensure that you maintain a strong, unique password for your bji99 account and that you do not share your login credentials with any other person. If you suspect that your account has been compromised, contact bji99 support immediately at [email protected].

Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by bji99:

• Right of access: You have the right to request a copy of the personal data that bji99 holds about you, together with information about how that data is processed. bji99 will respond to access requests within 30 days of receipt.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by bji99 be corrected. You may update certain data fields directly through your account settings; for other corrections, please contact support.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to bji99's legal obligations to retain data for AML and KYC compliance purposes, which may override your erasure request in some cases.
• Right to restriction: You have the right to request that bji99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interest, including profiling. bji99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact bji99's Data Support team in writing at [email protected], clearly identifying the right you wish to exercise and providing sufficient information to allow us to verify your identity before processing your request. bji99 will not charge a fee for exercising your rights in normal circumstances. We reserve the right to charge a reasonable administrative fee or to decline requests that are manifestly unfounded or excessive.

bji99 actively enforces its age verification policy through KYC checks conducted at registration and at the time of a first withdrawal. Where bji99 has reason to believe that an account has been registered by or on behalf of a person under the age of 21, the account will be immediately suspended pending investigation, all balances will be frozen, and any deposits made will be returned to the originating payment method after deducting any winnings generated through underage play.

If you become aware that a minor has registered an account on the bji99 platform or has used your account without your knowledge, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.

Parents and guardians who are concerned about underage gambling are encouraged to use parental control software to restrict access to gambling websites on devices accessible to minors.

The bji99 platform may contain references to third-party services such as game providers, payment processors, and support tools. Where such references involve navigation away from the bji99 platform, those third-party websites and services operate under their own privacy policies, which are entirely independent of this Privacy Policy.

bji99 has no control over and accepts no responsibility for the content, privacy practices, or data handling procedures of any third-party website or service. We encourage you to read the privacy policy of any third-party service before providing your personal data to that service.

The inclusion of a reference to a third-party service on the bji99 platform does not constitute an endorsement or recommendation of that service's data handling practices by bji99.

bji99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform functionality. The most current version of this Privacy Policy will always be available at https://bji99.io/privacy-policy.

Where a change to this Privacy Policy is material — meaning it significantly affects your rights or the way we process your personal data — bji99 will provide advance notice of the change by posting a prominent notice on the platform and, where practicable, by sending a notification to the email address associated with your account. The notice will indicate the date on which the revised policy will take effect, which will be no less than 14 days from the date of notification for material changes.

Your continued use of the bji99 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the bji99 platform and contact our support team to request account closure.

We recommend that you review this Privacy Policy periodically to stay informed about how bji99 protects your personal data. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which bji99 processes your personal data, please contact our Data Support team using the details below. All communications should be in English. bji99 aims to respond to all data-related enquiries within 30 calendar days of receipt.

When contacting us regarding a data rights request, please include the following in your message: your full name as registered on your bji99 account, your registered email address, a clear description of the right you wish to exercise or the concern you wish to raise, and any supporting information that may assist us in locating your records and verifying your identity. bji99 may request additional verification before processing a data rights request in order to protect your account from unauthorised access.